Driyu stories6 min read
Driyu account vs pet profile: what is the difference?
Driyu has two layers: your account (the owner) and the pet profile (the records, photo, and finder-facing page). New users sometimes confuse them. The two-minute version below clears it up.
The Driyu team
Pet safety editorial
Quick answer: Your Driyu account is the owner login — one per household member. A pet profile is a separate record per pet, attached to your account, and is what a finder sees when they scan the QR tag. One account can hold multiple pet profiles.
The two-layer model
The account layer holds your identity, contact details, and household settings. The pet profile layer holds everything about one specific pet: photo, description, microchip number, vaccine summary, medical alerts, finder instructions, and the public scan page.
A household with two dogs and a cat would typically have one or two accounts (depending on which adults are managing pets) and three pet profiles — one per pet.
What the finder sees
A finder who scans the QR tag sees the pet profile, not the account. The owner’s name and contact appear because the profile pulls from the account, subject to the five owner-controlled visibility toggles (phone, email, city, state, emergency contacts).
The owner’s full account details (login email, password, billing) are never shown on the public scan page.
Shared pet care across an account
Multiple household members can manage the same pet profile from their own accounts when the profile is shared with them. The shared brief is owner-mediated; Driyu does not auto-share with named providers.
Common confusions
- “Update my account” vs “update my pet profile” — phone number updates flow from the account to the profile automatically; pet-specific updates (new photo, new vet) live on the profile.
- “Why does my pet profile not show my email?” — the public scan page reflects your owner-chosen toggles; turn email off and it stays off.
- “Do I need separate accounts for my partner?” — not required, but each adult often prefers their own login. Profile sharing handles the household side.
How Driyu fits
One account, as many pet profiles as you have pets. Each pet profile is finder-facing through the QR scan page. Account-level changes (phone, address) propagate to every profile that draws from them. Pet-level changes (vet, photo, medication) live on each profile.
Related reads from Driyu
- Your pet’s privacy: what Driyu shares (and what it doesn’t)
- How a digital pet profile works
- How Driyu keeps your owner phone number controllable
Sources and further reading
Frequently asked questions
Can I have more than one pet on a single account?
Yes. One account holds as many pet profiles as you have pets — each pet has its own profile and its own QR tag.
Do my partner and I need separate accounts?
Not required. Many households use one shared account; some prefer separate accounts with shared pet profiles. Either works.
What appears on the public scan page?
The pet profile fields you choose to make visible — pet name, photo, description, microchip number when populated, medical alerts when populated, and the contact fields under your toggles (phone, email, city, state, emergency contacts).
Where does my home address appear?
Never on the public scan page. The home address is kept off the public scan page by design.
