Driyu account vs pet profile: what is the difference?
Driyu has two layers: your account (the owner) and the pet profile (the records, photo, and finder-facing page). New users sometimes confuse them. The two-minute version below clears it up.
THE DRIYU JOURNAL
Driyu Story
In this reading
Your account is your personal login and contact record. Each pet has a separate profile under its owner’s account; one account can manage multiple pets. A tag opens a public recovery view, not the entire private profile.
The two-layer model
The account holds identity and contact settings. Each pet profile holds that animal’s details. Public recovery fields and private medical records or documents are different parts of the experience.
A household with two dogs and a cat would typically have one or two accounts (depending on which adults are managing pets) and three pet profiles — one per pet.
What the finder sees
The scan page shows public pet information and the owner’s saved name. Five account switches control phone, email, city, state, and emergency contacts; they do not hide the owner name or every pet field.
The public scan page uses the owner email stored in the account profile when email visibility is enabled. Do not assume that an email used for your account is automatically private. Passwords and billing details are not part of the public scan page.
Shared pet care across an account
Use separate accounts and Family Sync invitations for shared care. A View Only can read permitted care information; a Guardian has additional editing permissions, subject to the account’s plan limits. Naming an emergency contact or care provider does not automatically share the profile.
Common confusions
- Update the account for owner contacts; update the correct pet for its photo, chip number, or care records. Reload the public page to check saved changes.
- “Why does my pet profile not show my email?” — the public scan page reflects your owner-chosen toggles; turn email off and it stays off.
- For a partner or sitter, use their own account and the appropriate Family Sync role instead of sharing your password.
How Driyu fits
Maintain one profile per pet and the current owner contacts at account level. Keep private care information separate from what the tag displays; creating a profile does not automatically activate a physical tag.
Related reads from Driyu
- Your pet's privacy: what Driyu shares (and what it doesn't)
- How a digital pet profile works (and why it matters for recovery)
- How Driyu keeps your phone number controllable
Sources and further reading
Frequently asked questions
Can I have more than one pet on a single account?
Yes. Manage multiple pet profiles under one account and link each physical tag to the intended animal.
Do my partner and I need separate accounts?
Use separate personal accounts and Family Sync for shared access. Choose the role needed for care and remove it when no longer needed.
What appears on the public scan page?
The public scan page shows the pet details available for recovery, plus owner contact fields according to the account visibility settings. Saved medical alerts must be active and enabled for scans to appear; older allergy information may appear when there are no such alerts.
Where does my home address appear?
The account street-address field is not shown publicly. Addresses typed into public notes or included in images can still be exposed.