DRIYU HELP
A little help.
A clearer next step.
From your first tag to the everyday details. Find an answer and keep exploring.
Find an answerLET SOPHIA WALK YOU THROUGH
Find a little helpAt your own pace.
An orientation to Driyu’s help for owners and partners.
Browse all 12 video guidesRead the captionsVideo transcript
What Sophia says in this video, with timestamps. Read without playing it. Also check the accompanying note and guide for the current process.
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Hi, I’m Sophia, Driyu’s AI guide avatar.
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While the human team at Driyu is out helping more pets stay safe, I’m here to help you find the right support.
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Welcome to the Driyu Help Center.
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Driyu is more than a QR tag.
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It is a growing pet safety community made up of pet owners, pet-care
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providers, and trusted product partners — all working together to
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help pets stay easier to identify, easier to protect, and easier to bring home if they are ever lost.
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This Help Center is here to guide you through setup, activation,
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product questions, business profiles, troubleshooting, and how the Driyu system works.
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It is divided into three main areas.
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If you are a reseller, this section is for businesses or creators who sell Driyu-powered products.
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Here you can learn about QR codes, product setup, listings, and how the system works behind the products you offer.
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If you are an associate, this section is for pet-care businesses like
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vets, groomers, trainers, shelters, breeders, rescues, boarding facilities, and daycares.
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Here you can learn how to claim your business, create your profile, get reviewed, and become part of the Driyu Provider Network.
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And if you are a pet owner, this section is for you.
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You can learn how to activate your tag, create your pet profile,
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understand what happens when someone scans your pet’s tag, and see how your privacy stays protected and owner-controlled.
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If you are not sure where to start, you can click the search icon at
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the top of the page and look for what you need, such as activating a
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tag, claiming a business, setting up a product, or understanding privacy.
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Every part of Driyu has a purpose.
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Pet owners keep their pets’ information ready.
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Associates help connect pets with trusted care.
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Resellers help bring Driyu-powered products to more families.
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Together, we are building a safer, smarter, and more connected future for pets.
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Choose the section that matches you, or use the search icon at the
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top of the page to find your question, and I’ll help guide you from there.
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And if you still need help, the Driyu team is here to support you.
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Welcome to the Driyu family.
Find your answer.
Where do I start with a tag and account?
Use Get my tag to learn about getting a tag. If you already have one, the activation guide explains the next steps and includes a fictional practice walkthrough. Create or manage your real account in the Driyu app.
Open the guideI found a pet and cannot scan the tag. What can I do?
Enter the printed code on the finder page to open the linked public profile. You do not need an account. Use the contact options available on that profile. Do not activate someone else’s tag in your account.
Open the guideWhat is the difference between Free and Pro?
Compare Free and Pro on the membership page. The pricing-status guide explains where to check current plan information. Review the terms shown in your account before starting a trial or subscription.
Open the guideHow do I activate my tag?
Scan your own tag with your phone camera and open the link. Create an account or log in, then create a pet profile or choose a pet you already own. The final Create & Activate Tag or Assign Tag to Pet action connects the tag.
Open the guideMy camera cannot read my new tag. How do I activate it?
Try good light and bring the whole QR code into view. If you still cannot scan, log in and open Smart tags, choose Link a Tag → I have a tag, then enter the code and choose an existing pet.
Open the guideCan I connect a tag to an existing pet?
Yes. When your account has an existing pet, the scan activation screen offers Assign to Existing Pet. Select the correct pet before assigning the tag. You do not need a second profile for the same pet.
Open the guideThe tag already opens a pet profile. Should I activate it again?
A linked tag opens its pet’s public profile. If it is your pet, manage it from your account. If it belongs to someone else’s pet, use the public contact options. Do not create a new profile to take over someone else’s tag.
Open the guideDo I need to confirm my email?
The account flow may ask you to confirm your email before continuing. Follow the email-confirmation instructions if they appear, then return to your tag. The walkthrough uses a prepared account and sends no email.
Open the guideIs the Driyu tag a GPS tracker?
No. Its QR code opens a web profile when someone scans it. Scan context or a location a finder chooses to share is not a continuous view of your pet’s movements.
Open the guideDoes a finder need an app or account?
No. The finder can open the public profile in a phone browser using the QR link. A connected phone is needed to load the page. Contact options depend on the owner’s saved visibility choices.
Open the guideWhat can a finder see?
The public pet identity and the contact details your settings allow. Phone, email, city, state, and emergency contacts have visibility controls. Keep at least one reachable contact available. Full medical records and private documents are separate.
Open the guideMy pet is missing. Where do I start?
Open the pet’s profile and activate Driyu Flare. Review the public contact details and use Recovery Cards if available. A finder report is information to follow up on; it does not automatically mark your pet safe.
Open the guideWhat should I have ready if my pet goes missing?
Keep recent photos, reachable contacts, microchip registry details if applicable, and useful care information available. The lost-pet checklist covers profile review, local outreach, and following up on reports.
Open the guideHow do I replace a lost or damaged tag?
Contact support to confirm the replacement process and any applicable costs or shipping. Once you have the replacement, activate it against the existing pet profile. This example does not create an order.
Open the guideHow do I let someone help care for my pet?
Family Sync lets you invite a dog sitter or trusted caretaker with Guardian or View Only access. A pending invitation is separate from an accepted member. An emergency contact or private Care Team provider does not automatically receive account access.
Open the guideWhere do health records and documents go?
The pet profile organizes medical records, observations, and weight history. Cloud Vault holds documents. These owner tools are separate from the public scan profile. See the feature guides for details.
Open the guideWhere can I organize food and feeding details?
Open Nutrition in the pet profile to keep food information, notes, and feeding details together. The nutrition help guide explains how to organize this information.
Open the guideHow do I cancel a membership?
Open your account to review subscription settings and the terms that apply to your plan. The pet-owner guide and support team can help with the next step.
Open the guideWhat is included in a free account?
You can start with a free account. Check the membership comparison for the current Free and Pro benefits before choosing a plan.
Open the guideWhere do I check trial and billing terms?
Review the current plan information and the terms shown before you subscribe. The pricing-status guide brings together the relevant membership links.
Open the guideWhat is Driyu?
Driyu connects a QR pet tag with a digital pet profile and tools for pet care and recovery. Explore the overview to see how the pieces fit together.
Open the guideWhere can foster organizations find help?
The foster-organization help guide covers organizing pets and coordinating care. Start there for the relevant steps and support resources.
Open the guideHow do I learn about selling Driyu tags?
Start with the reseller help guide for program information, QR codes, and the steps to get started.
Open the guideHow can my pet business join Driyu?
The associate help guide explains the program and the steps for a business listing.
Open the guideCan I transfer my pet to a new owner?
Pet ownership transfer is separate from sharing care with a sitter. Read the transfer guide for the owner handoff and how the pet profile and its information stay together.
Open the guideNeed a hand from the team?
Contact support for help with your tag or account.
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