Free replacement Driyu tags whenever you need them.
If your pet Driyu tag is lost, damaged, or worn out, we will replace the tag for free. You only pay shipping. Your profile stays. The new tag connects to the pet you already set up.
Get a Driyu tagWhat's most important
Free replacement tag
Lost, damaged, or worn out? We replace the tag. You only cover shipping.
Your profile stays
The new tag connects to your existing pet profile at activation.
Simple replacement flow
Request a replacement, pay shipping, and activate the new tag when it arrives.
Free replacement tags. You only pay shipping.
Tags get lost. Tags get scratched. Tags wear down over years of walks. When that happens, Driyu replaces the tag for free. You only cover shipping. The pet profile you already built does not change.
Replacement connects to your existing profile.
When your replacement tag arrives, scan it the same way you scanned the first one. Your existing pet profile attaches to the new tag at activation. You do not start over.
Policy review in progress
We do not promise guaranteed recovery. We are not GPS; we do not track your pet location. We do not publish recovery-rate claims unless they can be independently verified. The replacement program is a marketing-stated commitment today; we are formalizing the policy details. You pay shipping; we cover the tag.
Common questions
Do you offer replacement tags?
Yes. If your Driyu tag is lost, damaged, or worn out, we will replace the tag for free. You only pay shipping.
What does the replacement cost?
The tag is free. You only pay shipping.
Do I need to rebuild my pet profile?
No. Your existing pet profile stays. The replacement tag connects to it at activation.
How do I request a replacement?
Replacement requests are in the process of being formalized. For now, contact support@driyu.com to request a replacement tag. We will cover the tag; you cover shipping.
Explore other features
Free replacement Driyu tags whenever you need them.
If your pet Driyu tag is lost, damaged, or worn out, we will replace the tag for free. You only pay shipping. Your profile stays. The new tag connects to the pet you already set up.
Get a Driyu tag