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Driyu
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Their whole world. A little closer.

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Safety & recovery/Replacement Tags
Replacement TagsFree

A new tag.
The same familiar pet.

Lost, damaged, or worn? Start with support for a replacement request. Once you have the new tag, link it to your pet’s existing profile.

Explore Milo’s example
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Fictional data. A walkthrough based on the app.

Driyu’s original blue tag
LITTLE TAG. MEANINGFUL CONNECTION.

A way back to their people.

Interactive example

Driyu
MILO · INTERACTIVE EXAMPLE

REPLACEMENT GUIDE

Original blue Driyu tag with silver ringStill Milo’s profile

The tag can change.
Their story stays.

Support guides the replacement request. Activation connects a new tag to the existing pet.

Fictional data · No account connected

THE DETAILS THAT MATTER

Start with support.

Replacement requests are support-led. The process and applicable terms need confirmation with the team.

Keep the pet profile.

A new physical tag can link to the existing pet. You do not need to recreate the pet’s information.

Activate when it arrives.

Use the tag code and choose the pet through the app’s existing activation flow.

What to keep in mind

Support confirms eligibility, price, shipping and timing for your request. This guide does not establish a free-replacement entitlement. A replacement links to the existing pet profile when you activate it.

A LITTLE PREPARATION

The connection starts
before you need it.

Understand what each step does. Keep their details current and their people close.

Milo wearing the blue Driyu tag on his collarMiloYour example in this walkthrough
  1. 01

    Explain what happened.

    Contact support about the lost, damaged, or worn tag.

  2. 02

    Confirm the details.

    Ask the team about eligibility, price, shipping, and timing for your request.

  3. 03

    Link your new tag.

    When you have a replacement, choose I have a tag and assign it to the existing pet.

CLARITY FOR THE EVERYDAY

Good questions.
Clear answers.

Do you offer replacement tags?

Contact support about a lost, damaged or worn tag. Replacement requests are support-led; confirm eligibility and the applicable terms for your request.

What does the replacement cost?

Confirm the tag price, shipping charges and any applicable replacement terms with support. This example does not promise a free replacement or a shipping amount.

Do I need to rebuild my pet profile?

No. Your existing pet profile stays. The replacement tag connects to it at activation.

How do I request a replacement?

Contact support@driyu.com and explain what happened. Confirm eligibility, cost, shipping and timing before placing a request. The sample only demonstrates linking a tag you already have.

Can I order a replacement in this example?

No. This is a support guide and a fictional example of linking a tag you already have. It does not place an order or promise a price, delivery date, or replacement entitlement.

Is this connected to a real pet or account?

No. All people, codes, locations and actions are fictional. The original blue tag is a product reference. Reset restores the prepared example.

How closely does this follow the app?

This guided example explains the main steps using fictional records. Check your account for available tools. The sample recovery cards illustrate the layout; they are not downloadable recovery posters.

KEEP EXPLORING

Every detail is
part of the way home.

Explore Safety & recovery
NEXT GUIDE

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